how pleased I am ... I just received my order, two canvases. I wanted to tell you how pleased I am with the prints. They look great. Thank you so much for doing such a great job.
Sincerely,
Molly, | frustrated... I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | a wonderful job We picked up our order yesterday. The result is everything that I had hoped for. You did a wonderful job with the enlargement of the photo to canvas. The only problem that I have is with the packaging. Given the fact that there was no stabilizing of the picture within the box, I consider myself lucky that the canvas arrived unblemished. I realize that we were not paying for the shipping but I would gladly have an extra $5 tacked on to the price if it meant that we would have bubble wrap or styrofoam peanuts insulating the canvas within the box. But the picture did arrive in pristine condition nevertheless and we are delighted with the final result. You can be sure that we will be repeat customers and I will be telling my daughter who lives in the US to use your services as well.
Cheers
John Stern
John Stern, Whitehorse, Yukon |