I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | An amazing job! I just wanted to thank you so much for the amazing job you do on my
pictures. Even though I could not get the originals on canvas, the oil paint
effect looks lovely.
Thanks again.
Kim, | I just received my order and they are exactly as ordered. The shipment was very well packaged and the frames are beautiful. Thank you for your response to all of my questions. Your service was great. I will definitely be placing more orders in the future!
Adrienne R., | Thank you soooo much :0) Hi there...just wanted to let you know that I picked it up today and it looks great! Thank you soooo much :0)
Kerry, Calgary |