I had a bad experience with DHL company. I waited for the promised delivery, sitting at home for 2 days, and each time I received an SMS that the package could not be delivered, since I wasallegedly not at home. In the end, I picked up my package from DHL center in Los Angeles by myself. Lazy anddeceitful couriers gave me a lot trouble and loss of my time and trust.
Tatiana, | Thank you Kate! I ordered a photo of my daughters edited in to Pop art and I am thrilled with the results. I must add that the person I was dealing with (Kathleen) was so patient and accommodating that I tried to look up her last name through your company website so I could send a personal thank you note to your office in Vancouver. Her demeanor was fantastic, despite my numerous requests for changes/additions, and the final result was a exactly what I had in mind. My order was shipped out today and I can\'t wait to see it. Thank you!
Cynthia Tormann, Kingston, Ontario | Thank you sooooooo much COC. I was a bit nervous about this but when it arrived the print was absolutely beautiful. My daughter is going to love it for her college graduation gift.
Brad Pocklington, Montesano, WA | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal |